Return Eligibility
Items can be returned within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and with all tags attached. Items that have been worn, washed, or altered in any way are not eligible for return. If you receive a damaged or defective item, please contact us immediately to discuss your options.
Return Process
To initiate a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please note that returns must be requested within the 30-day window to be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7-10 business days after we receive the item. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return process outlined above for returning your original item.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 48 hours for a response during business days.