At Trendy Vaultz, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a simple and transparent returns and refunds process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags intact. Items that show signs of use or damage not caused by us will not be accepted.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Once your request is approved, we will provide you with the necessary instructions to proceed with the return.
Inspection and Approval
After receiving the returned item, our team will inspect it within 3–5 business days. If the item meets our return conditions, your return will be approved.
Refunds
Once your return is approved, your refund will be processed within 5–7 business days. Refunds are issued based on the original order details and will be communicated to you via email once completed.
Non-Returnable Items
Certain items such as worn footwear, used athletic gear, and customized or personal jewelry items are not eligible for return or refund unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. We will arrange a replacement or refund after verification.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected], and we will assist you promptly.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at [email protected].